Privacy and Cookies Policy

In this Privacy and Cookies Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) of Japamala and friends that you use to interact with us. We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or the rights you have in relation to your data:

– We put at your disposal permanently all the information in this Privacy Policy and Cookies that you can consult whenever you deem appropriate and also or you will also find information about each treatment of your personal data as you interact with us.

1. Who is responsible for the processing of your data?

Japamala and friends – Mirta Kisak Koch
C/ Asturias 7, 08012 Barcelona
654 10 81 52
shop@japamalaandfriends.com

2. For what purpose do we process your personal data?

In JAPAMALA AND FRIENDS we process the information provided by interested parties for the following purposes:

1. Transact business with you and provide you with various products and services;
2. To process and fulfill orders in connection with our products and services and to keep you informed about the status of your order;
3. Provide customer support (including repairs, modifications, cleaning and other services);
4. Create and manage your account

We use the information we collect based on our legitimate interests, which we may describe in more detail upon request, which include:

1. Operate, evaluate and improve our business (including developing new products and services; improving and enhancing our services; managing our communications; analyzing our products and customer base; performing data analysis; and performing accounting, auditing and other internal functions);
2. Reduce credit risk and manage collections;
3. Confirm your identity;
4. Send you promotional materials and other communications (including thank you notes, reminders of special occasions, and other communications from sales professionals with whom you have interacted);
5. Communicate with you by email, mail, telephone and other means regarding special events, contests, sweepstakes, programs, offers, surveys and market research, and administer your participation in them;
6. Identify, prevent and protect against fraud and other illegal activities, lawsuits and other liabilities;
7. Comply with and enforce compliance with relevant industry standards, contractual obligations and our policies; and
8. Respond to your inquiries.

If you do not provide your personal data, we will not be able to fulfill the functionalities described above.

No automated decisions will be made based on the data provided.

3. How long do we keep your data?

The data will be kept as long as the data subject does not request its deletion, and if necessary, for the years required to comply with legal obligations.

4. To whom will your data be communicated?

The data will be communicated to the following recipients:

1. 1. Tax Administration, in order to comply with legal obligations (legal requirement).
   2. Financial institutions, in order to make the corresponding payments (contractual requirement).

5. Transfer of data to third countries

No transfer of data to third countries is foreseen.

6. What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not JAPAMALA AND FRIENDS is processing personal data concerning them.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to data portability.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, JAPAMALA AND FRIENDS will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You may materially exercise your rights as follows: by contacting shop@japamalaandfriends.com.

When commercial communications are sent using the legitimate interest of the data controller as a legal basis, the data subject may object to the processing of his or her data for this purpose.

In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es.

7. How did we obtain your data?

The personal data that we process in JAPAMALA AND FRIENDS comes from the person concerned.

The categories of data processed are:

1. Identifying information (such as name, mailing address, e-mail address and mobile or other phone number)
2. Username and password;
3. Commercial information (purchase and transaction information)
4. Customer service information (such as customer service inquiries, feedback and repair history);
5. Photographs, comments and other content you provide.