{"id":9039,"date":"2025-09-29T09:34:26","date_gmt":"2025-09-29T09:34:26","guid":{"rendered":"https:\/\/japamalaandfriends.com\/faq"},"modified":"2025-09-29T18:39:51","modified_gmt":"2025-09-29T18:39:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/japamalaandfriends.com\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” next_background_color=”#FFFFFF” admin_label=”section” _builder_version=”4.27.4″ background_color=”#6B7C69″ background_enable_image=”off” background_size=”initial” background_repeat=”repeat” custom_padding=”0%||10%||false|false” custom_padding_tablet=”5%||15%||false|false” custom_padding_phone=”15%|5%|15%|5%|false|true” top_divider_style=”none” top_divider_color=”#6B7C69″ bottom_divider_style=”asymmetric” bottom_divider_height=”130px” bottom_divider_height_tablet=”100px” bottom_divider_height_phone=”80px” bottom_divider_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”row” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width_tablet=”” max_width_phone=”90%” max_width_last_edited=”on|phone” custom_padding=”5%||0px||false|false” custom_padding_tablet=”5%||0px||false|false” custom_padding_phone=”5%||5%||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”H1″ _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”4rem” header_line_height=”1.2em” header_font_size_tablet=”2.8rem” header_font_size_phone=”2rem” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

FAQ \u2013 Frequently Asked Questions<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”section” _builder_version=”4.27.4″ background_color=”#FFFFFF” background_enable_image=”off” background_size=”initial” background_repeat=”repeat” custom_padding=”0px||5%||false|false” custom_padding_tablet=”0px||5%||false|false” custom_padding_phone=”10%||15%||false|false” top_divider_style=”none” top_divider_color=”#6B7C69″ locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”row” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width_tablet=”” max_width_phone=”90%” max_width_last_edited=”on|phone” custom_padding=”2%|5%|0px|5%|false|true” custom_padding_tablet=”5%||0px||false|false” custom_padding_phone=”0%||0%||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Here you\u2019ll find answers to the most common questions about our clothing store in Gr\u00e0cia (Barcelona): from the sizes we work with and the fabrics we use, to who designs and makes the garments or how you can shop online. Everything explained with the same transparency and care we put into our clothes: comfortable, flattering, inclusive, and full of good vibes. <\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#0A0908″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#6B7C69″ module_class=”pa-accordion” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#0A0908″ toggle_level=”h2″ toggle_font_size=”1.4rem” body_text_color=”#FFFFFF” hover_enabled=”0″ toggle_font_last_edited=”off|phone” toggle_font_size_last_edited=”off|phone” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”1. Where is Japamala & Friends?” open=”on” closed_toggle_background_color=”#6B7C69″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ icon_color__hover_enabled=”off|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Our shop is in the heart of Gr\u00e0cia, Barcelona. We\u2019re super close to Fontana metro station (green line, L3). It\u2019s a space designed to make you feel at home, with comfortable, beautiful, and different clothes. Come visit us at Carrer Ast\u00faries 7. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”2. What sizes do you offer?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

At Japamala & Friends, we believe fashion is for everyone. That\u2019s why we work with small and larger sizes, always with flattering and comfortable cuts. We want every woman to find a piece that makes her smile in front of the mirror. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”3. What fabrics do you use?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

99% of our garments are made from viscose, cotton, ponte roma, and corduroy. They\u2019re soft, breathable, and resistant fabrics, perfect for feeling comfortable and stylish in your everyday life. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”4. Where are Japamala collections produced?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Most of our Japamala collection is produced in Peru, where cotton and viscose are locally made with a strong textile tradition. Gisela and her team in Lima take care of every detail. <\/span><\/p>\n

Another part is made here in Barcelona, in the Maragall neighborhood, with Mercedes and her team, who share our passion for well-made fashion.<\/span><\/p>\n

We also have other selected brands, made in Barcelona or abroad, always chosen with care and with you in mind.
<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Who makes the clothes at Japamala ?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Japamala is the result of creativity and the work of two wonderful teams. I (Mirta) listen to your wishes, and with my magic and creativity, I design the garments. When the idea is ready, I share it with the workshop girls to hear their opinions. <\/span><\/p>\n

In Lima (Peru): Gisela and her team.<\/span><\/p>\n

In Barcelona: Mercedes and her team.<\/span><\/p>\n

They put their experience, care, and professionalism into every piece that arrives at the shop. <\/span><\/p>\n

Once we confirm the models, cuts, and sizes, I choose the fabrics, colors, and prints. And that\u2019s how, with lots of love, your favorite garment is born. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”6. Do you offer accessories and jewelry?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

So many\u2014and they\u2019re amazing! We have everything from unique pieces made in Barcelona to very special items from abroad, such as jewelry from Ecuador made with Tagua seed (also called \u201cvegetable ivory\u201d). Original, different, and meaningful details. Earrings, bracelets, necklaces, rings, brooches, scarves, foulards, headbands, scrunchies, clips, sashes, bags, and now\u2014super original eyeglass frames. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”7. Can I shop online or only in the physical store?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

For now, we sell mainly in our physical shop, and we try to upload some models for online sales too. We always post new arrivals on IG. If you can\u2019t come by, send us a message on WhatsApp or Instagram and we\u2019ll help you get your favorite piece. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”8. How often do you bring new clothes?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Very often! Every week new models arrive: dresses, comfy pants, cotton\/viscose t-shirts, and unique pieces you won\u2019t find anywhere else. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”9. Can I try on clothes in the shop?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Of course. We have spacious fitting rooms, and if you like, we\u2019ll give you personal advice: how to combine, which cut suits you best, or which piece might surprise you. Always with warmth and good vibes. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” 10. Do you accept returns or exchanges?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

At Japamala & Friends, we want you to be happy with your purchase. That\u2019s why: <\/span><\/p>\n

In-store purchases:<\/strong> you have 14 days to exchange an item with the receipt, as long as the garment is in perfect condition. We don\u2019t issue refunds, but you can exchange it for another item or get a voucher (no expiry) to use whenever you want. <\/span><\/p>\n

Online purchases: <\/strong>we follow current Spanish legislation on distance selling, and refunds are accepted within the legal deadlines.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”11. Do you ship orders?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Of course. If you need us to send you something, give us your address and we\u2019ll confirm shipping costs and delivery times. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”12. What payment methods do you accept?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We accept [card, cash, Bizum, PayPal, ApplePay, etc.]. The important thing is that it\u2019s easy for you. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”13. Can I reserve a garment I like?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, we can hold a garment for you for a limited time if there are more of the same model\/color\/size. That way you don\u2019t miss out while you decide. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”14. Who\u2019s behind Japamala & Friends?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Japamala & Friends was born from the dream of Sandro and Mirta to create a different kind of space, with clothes that flatter you\u2014covering what you want to hide and showing what you want to highlight. A friendly, cheerful store full of good energy, where you\u2019ll always be welcome. <\/span><\/p>\n

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Are you in?<\/h2>\n

[\/et_pb_text][et_pb_signup mailchimp_list=”newsletter-suscrib-2025|3ee4069993″ name_field=”on” success_message=”Done! We promise to only send you nice (and useful) things. ” button_text=”Yes, I'm in!” description=”<\/p>\n

Find out about events, promos and news from our store. No spam, just love in your inbox. <\/p>\n

And if you want to see more looks or get inspired, Check out our social media or drop us a message on WhatsApp.<\/p>\n

” use_spam_service=”on” recaptcha_list=”japamalaReCaptcha|japamalaReCaptcha-0″ description_tablet=”<\/p>\n

Ent\u00e9rate de eventos, promos y noticias de nuestra tienda. Nada de spam, solo amor en tu bandeja de entrada<\/p>\n

Y si quieres ver m\u00e1s looks o inspirarte, visita nuestras redes sociales o escr\u00edbenos un whatsapp<\/p>\n

\n

” description_phone=”<\/p>\n

Ent\u00e9rate de eventos, promos y noticias de nuestra tienda.<\/p>\n

Nada de spam, solo amor en tu bandeja de entrada<\/p>\n

” description_last_edited=”on|tablet” footer_content_tablet=”” footer_content_phone=”” footer_content_last_edited=”on|desktop” admin_label=”modulo suscribete” _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” header_font_size=”1.8em” body_text_color=”#FFFFFF” body_font_size=”1rem” form_field_font_size=”1rem” background_color=”rgba(107,124,105,0.52)” custom_button=”on” button_text_size=”1rem” button_text_color=”#FFFFFF” button_bg_color=”#0A0908″ button_border_color=”RGBA(255,255,255,0)” button_border_radius=”10px” button_use_icon=”off” custom_margin=”||0px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px|0px||0px|false|false” custom_padding_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|phone” body_font_size_tablet=”1rem” body_font_size_phone=”1rem” body_font_size_last_edited=”on|desktop” global_colors_info=”{}” button_bg_color__hover=”#B09886″ button_bg_color__hover_enabled=”on|hover”][\/et_pb_signup][et_pb_text disabled_on=”off|on|on” _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”1rem” custom_padding_tablet=”” custom_padding_phone=”0px||10%||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

And if you want to see more looks or get inspired, Check out our social media or drop us a message on WhatsApp.<\/p>\n

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Discover answers to the most common questions about Japamala & Friends: where we are, what sizes we offer, which fabrics we use and who makes each garment. All with transparency, care and good vibes. <\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9039","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - japamala and friends<\/title>\n<meta name=\"description\" content=\"Find answers about Japamala & Friends: sizes, fabrics, shipping and returns. 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